Our goal is to make sure you love everything about our services. Notice the same issue again? Contact us and let us know!
100% Satisfaction Guarantee
Even the best of us make mistakes. Although we take every precaution, sometimes a tricky computer problem turns out to be more troublesome than we expected. If you’re unsatisfied with your last service call, please tell us about it! We’ll do everything we can to make it right.
We Guarantee Your Satisfaction
Every technician fix comes with a 5-day, 100 percent satisfaction guarantee. If the same computer issue appears again within 5 days of your service call, please let us know. We’ll fix it again at no additional cost. And the best part—it’s a rolling guarantee. Your rolling guarantee will reset each time we return to fix the same issue. For instance: Our technician solves an issue, but four days later, you notice it again. When you contact us, our technicians will reevaluate the problem, fix it, and your guarantee resets. Our goal is to make sure you love everything about our services. If the problems we fixed return, or if you’re not satisfied with your experience for any reason, contact us within 5 days and we will do everything we can to make it right, free of charge.
What If My Issue Can’t Be Fixed?
Our innovative remote-access service enables us to solve over 95 percent of our members’ support issues. If your tech cannot solve your issue, we’ll try everything we can to find the solution—escalating it to a higher-tier technician or taking time to perform additional research, for example. And in the event we are unable to solve the issue, we are happy to issue you a full refund. Contact us any time with questions. We’re committed to helping you feel confident and secure with your technology. See our Refunds & Cancellations page for more information.